Temporary Membership Assistant in Des Moines at Farm Bureau Financial Services

Date Posted: 1/4/2021

Job Snapshot

Job Description

Temporary Membership Assistant

Do you pay great attention to detail, and have strong organizational and multi-tasking skills? Are you a team player with a positive 'can-do, will-do' attitude, with strong communication skills? If so, this could be a great opportunity for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Temporary Membership Assistant, you will assist with processing daily workflow tasks for new business, non-renew and reinstatements. You will review and update policy systems, billing and member accounts to reflect correct membership information. You will also serve as a customer service representative by answering phone calls and collecting dues payments over the phone to make sure payments are applied to member accounts appropriately. As a Temporary Membership Assistant, you must always keep a service-oriented attitude by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, state federation staff and others.

What It Takes to Join Our Team:

  • High school diploma or equivalent is required. Associate degree and/or 1+ years of experience is preferred.
  • Must have excellent problem solving, analytical and research skills.
  • Exceptional customer service skills are required, including strong verbal communication and business professional writing skills.
  • Strong computer skills are required to quickly learn our multiple systems.
  • Must know or be able to attain knowledge regarding company and state membership guidelines.
  • Ability to work under pressure and adapt to shifting priorities to organize and process work with limited supervision under tight deadlines is required. This includes strong organizational and attention to detail skills.
  • Must be able to work 8am-4:30pm Monday through Friday (45-minute lunch) from our office in West Des Moines, IA.

If you're interested in joining a company that has a long history of stability and appreciates employees, we invite you to apply today. Farm Bureau....where the grass really IS greener!

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