Life Contact Center Representative in Des Moines at Farm Bureau Financial Services

Date Posted: 1/4/2021

Job Snapshot

Job Description

Life Contact Center Representative

Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past call center experience and enjoy spending your day on the phone assisting customers? If so, this Life Contact Center Representative opportunity could be a fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: As a Customer Service Representative, you will join a team of 12 to provide top-notch customer service to customers through the Life Insurance Contact Center by creating and maintaining a positive relationship with agents and Farm Bureau member policyholders while providing prompt service, education, and processing. This is a call center environment, where you will be answering inbound phone calls during your workday. In this role, you will be responsible for responding to questions concerning multiple types of life policies in a call center environment. You will spend the majority of your day on the phone with our agents and policyholders. You will also compose and send letters/emails to policy holders and agents in response to inquiries.

What It Takes to Join Our Team:

  • Associates degree or equivalent required. Life insurance product and policy knowledge is extremely beneficial, however, we do offer an excellent on the job training program.
  • Exceptional customer service skills are required, including strong verbal communication and business professional writing skills.
  • Ability to spend almost 100% of your workday on the telephone.
  • Must have flexibility to organize and process work to meet Farm Bureau standards with limited supervision under tight deadlines.
  • Analytical, problem solving and organizational skills required in addition to the ability to learn company products, processes and systems.
  • Strong computer skills are required in order to quickly learn our multiple systems. Familiarity with Outlook, Microsoft Word and Excel is preferred.
  • Fingerprinting required.
  • Must be able to work our business hours of 8am-4:30pm Monday through Friday from our office in West Des Moines, IA.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that access to a wellness facility with fitness classes and programs, a daycare center, a cafeteria, and even an onsite medical clinic at our Corporate Headquarters. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!


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